When will we ever learn…?

There’s a view that part of the reason Asian democracies have done well at controlling coronavirus is because they learned the lessons that SARS (2003) and MERS (2015) taught them.  The Shetland Islands learned about contact tracing from a recent measles outbreak and used it to excellent effect...

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Tips for Navigating VUCA

Working alongside our clients and listening to many other businesses in recent weeks, it’s been great to witness their common purpose, adaptation and creativity as we all adjust for the road ahead.  Many examples of problem solving at its finest. Navigating through COVID-19 has been challenging...

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Are You Ready For ‘The Dance’?

Tomas Pueyo talked of  ‘the hammer’ needed to tackle the immediate impacts of coronavirus and ‘the dance’ as we navigate towards recovery. That dance has begun. In this weekend’s Sunday Times Business Risk Special Report we share our thoughts on how coronavirus has exposed resilience...

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In Crisis Tempo Is King

In a previous post we explored the process associated with taking informed decisions in a crisis and hinted that in Crisis Tempo is King. In that article we raised the concept of speeding up how quickly you move through the decision making process to be sure that your decisions are both well...

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Crisis Team Dynamics

Passing the invocation decision for crisis and incident plans to a team may help to address the individual biases outlined in our previous blog post. However there are many issues relating to Crisis Team Dynamics that could still militate a wrong decision, from the culture of the organisation,...

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Crisis Decision Making Biases

Spare a moment of thought for those who have crisis decision making responsibilities.  Hindsight is a wonderful thing and we can all be critical of such decisions in the comfort of the office or coffee room. Crisis decision making is a pressured environment in which decisions are necessary but...

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LEAD…FOLLOW…OR GET OUT OF THE WAY (PART 2)

The feedback for our post about crisis followership was much appreciated and we hope this update adds similar value to your preparations.  In that previous post we discussed a view on the nature of leadership, it's connection with followership and the art of being a good follower.  In this post...

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Communicating with Employees during a Crisis

In our previous post we looked at some tips for successful crisis communications.  Beverly Lowry rejoins us for this post to look specifically at the importance of communicating with employees during a crisis. Whilst many companies have plans in place to communicate with their external...

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Top Tips for Crisis Communication

In a previous post we looked at the top five tips for decision-making during a crisis.  In this post, communications expert Beverly Lowry shares her top five tips for communicating during a crisis. Whatever the issue or incident, your organisation’s reputation depends on your ability to...

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