IT Resilience: Lessons from the pandemic

The response to the Covid-19 pandemic has demonstrated the importance of information technology (IT) in operational resilience. In the case of the pandemic the value of flexible IT arrangements that enable effective and sustainable remote working have been proven, with over half of the working...

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Spectrum of Response

In this webcast we consider the Strategic, Tactical and Operational functions of a response to disruption and their relationship to each other and to the reactive disciplines of incident response, crisis management, business continuity and crisis communications. This is a crucial issue as many...

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Crisis Decision Making 1 of 2

In this video we outline common problems that teams (and individuals) face when making decisions in a crisis & explain why these are damaging. Access Part 2 of the series and other Resilience Thought Leadership by leaving your details...

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Lessons Identified 1 of 2

In this the 1st of a 2 part series we explore how to identify the lessons from the experience of managing events, from tests and rehearsals to real crises and disruptions. Access Part 2 of the series and other Resilience Thought Leadership by leaving your details...

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Why Supply Chain Resilience Matters 1 of 3

This is part one of a three part series considering the importance of supply chain resilience. In this session we look at why supply chain resilience is critical. Access Part 2 of the series and other Resilience Thought Leadership by leaving your details...

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Decisions…Decisions…

Over the summer I’ve watched and listened with interest as leaders of nations, regions and businesses wrestle with decision making in the context of the ‘wicked problem’ that is the CVOID-19 Pandemic.  From a professional perspective the challenges of this context have illustrated some of...

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Was ‘lockdown’ the easier bit?

In recent weeks we’ve been involved in many lively discussions about what lies ahead.  On a personal level lockdown has been really challenging for most; but in crisis management terms what we’ve all just been through was probably the easy bit.  Indeed 'lockdown' was arguably more of an...

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When will we ever learn…?

There’s a view that part of the reason Asian democracies have done well at controlling coronavirus is because they learned the lessons that SARS (2003) and MERS (2015) taught them.  The Shetland Islands learned about contact tracing from a recent measles outbreak and used it to excellent effect...

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How resilient is your supply chain?

“Amateurs discuss tactics; professionals discuss logistics.” - Napoleon In a move to improve national resilience the UK government is considering intervention on the repatriation of key capabilities.  At the same time many attitudes to trade with China are shifting. Europe’s future trading...

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Planning…not plans.

So much chatter recently about the utility / futility of 'plans'.  In our experience, the most effective operations in complex environments are always underpinned by detailed, collaborative planning with open and challenging discussion; ask any military veteran.  Plans (a document) are merely a...

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