Making you more resilient
We help organisations develop their resilience and become flexibly robust. We provide clear understanding of any potential risks and clearly identify the steps required for an effective response.
Nerve Centres
- Information management
- Defining operations requirements
- Facilities, design & spec
- Architectural services
- Operating procedures
- Team & individual training
- Exercises & tests
- Embedding capability
Making sense of the situation is vital for decision makers. We can help you achieve this by defining, designing and delivering your crisis control centre. There’s a lot of information to handle in an emergency. Making sense of it all is vital for your decision makers. We help solve this problem by defining, designing and delivering world class crisis management facilities and emergency operations centres. We will design and spec your crisis and emergency management facility, equip you with sound, pragmatic operating procedures and train your people to manage information, support your decision makers or lead in the midst of disruption.
- Information management
- Defining operations requirements
- Facilities, design & spec
- Architectural services
- Operating procedures
- Team & individual training
- Exercises & tests
- Embedding capability
Crisis Management
- Crisis planning
- Plan development
- Crisis operations centres
- Crisis leadership
- Information management
- Crisis communications
- Crisis social media
- Crisis exercises
- Crisis support
Often it’s the management of the impacts of disruption that causes the crisis. Our team of experts will help you put in place the plans, people, facilities and processes to mitigate and manage the impacts of a crisis or emergency, protecting your staff, your reputation and your bottom line. We will help you devise structures and plans that work when you need them most and we will equip your people to operate these plans in a crisis.
- Crisis planning
- Plan development
- Crisis operations centres
- Crisis leadership
- Information management
- Crisis communications
- Crisis social media
- Crisis exercises
- Crisis support
Business Continuity
- Gap analysis
- Business impact analysis
- Business continuity strategies
- Business continuity plans
- Supply chain continuity
- Embedding BCM
- Introduction of BCM systems
Maintenance of BCM systems - Dummy audits
Most organisations suffer disruption; business continuity ensures you protect what’s vital to maintain momentum and recover quickly, with your reputation in tact. We will help you identify those ‘mission critical’ parts of your organisation that need protected and put in place continuity plans and capabilities to make sure you respond well, continue to operate and recover effectively, despite disruption. We will train your people and help embed continuity throughout the organisation with exercises and awareness raising programmes. We will combine these plans and capabilities with an integrated approach to risk management, making you properly resilient – not just on paper. We support clients of all shapes and sizes on all aspects of Business Continuity planning and implementation to ISO 22301 standard, including preparing you for certification to ISO 22301.
- Gap analysis
- Business impact analysis
- Business continuity strategies
- Business continuity plans
- Supply chain continuity
- Embedding bcm
- Introduction of BCM systems
Maintenance of BCM systems - Dummy audits
“Our staff benefited greatly from the experience and engaging manner of the Risk and Resilience trainers and expressed higher levels of confidence in their own ability to manage incidents as a direct result”.
Integrated Risk
- Risk evaluation
- Risk controls
- Joined up risk environments
- Integrating multiple plans
- Integrating bcm
- Embedding risk management
Our silo busting approach will help you identify, prioritise and buffer against the threats and vulnerabilities to your most important assets and processes in a joined up way, compliant with ISO31000. We will help you take a strategic look at risk and ensure that you are free from ‘risk stovepipes’ and that your risk planning is focussed, relevant and coherent across the business, making you as resilient as possible. Once we have agreed the risks and their priority, we will help you put in place risk buffering strategies and plans to make you more resilient. There isn’t a ‘one size fits all’ approach to this, so our solutions will be designed to meet your specific context and needs.
- Risk evaluation
- Risk controls
- Joined up risk environments
- Integrating multiple plans
- Integrating bcm
- Embedding risk management
Assurance
- Risk evaluation
- Horizon scanning
- Resilience audit
- Gap & compliance audit
- Supply chain continuity
- Supply chain collaboration
No organisation is an island; these days we all rely on someone, whether its an internal partner, a key supplier, a service provider or the subject of your investment. Often the source of your disruption is outside your control environment and you need the peace of mind that those you rely on will continue to provide, no matter what. We will give you a no nonsense, independent view on the ability of your organisation, supplier or investee company to withstand or recover from disruption.
- Risk evaluation
- Horizon scanning
- Resilience audit
- Gap & compliance audit
- Supply chain continuity
- Supply chain collaboration
“The team from Risk and Resilience were professional, approachable and flexible, ensuring that our observations and desires were taken account of during the design phase and encouraging full participation at all levels during delivery of the various elements ”.
Training
- Senior team development
- Crisis management teams
- Business continuity teams
- Incident response teams
- Support teams
Information management - Sponsors & management leads
- General awareness
- Crisis communications
- Auditing & mentoring
- Designing & delivering exercises
Your people are probably your greatest source of resilience; they put the pieces together. Their ability to cope with disruption and to understand how your resilience systems work together will be a defining factor; it’s the capability that counts. Our bespoke training services equip your people with the knowledge, skills and flexibility to implement your plans and operate effectively in very testing conditions. We offer training as a stand-alone service to develop skills and knowledge or integrated with consultancy and outsourcing contracts to transfer knowledge and a real depth of understanding. We design and adapt each course to deliver your objectives.
- Senior team development
- Crisis management teams
- Business continuity teams
- Incident response teams
- Support teams
Information management - Sponsors & management leads
- General awareness
- Crisis communications
- Auditing & mentoring
- Designing & delivering exercises
Exercises & Tests
- Crisis management
- Business continuity
- Incident response
- Control centres
- Information management
- Communications
- Live play
- Simulation
- Table top
Our team has a great depth of experience in designing and delivering a wide range of exercises from the simple desktop to multi-agency, live play exercises spanning international boundaries. We use this experience to inform international standards through our role in shaping PD25666 and ISO 22398. We’ll use this experience to put your teams through their paces and develop your resilience capability. We design and deliver high impact exercises across the full range of scale, complexity and duration.
- Crisis management
- Business continuity
- Incident response
- Control centres
- Information management
- Communications
- Live play
- Simulation
- Table top
“We have found working with Risk and Resilience extremely beneficial. They took the time to get to know us and our business, enabled us to meet a tight deadline regards initial BCM certification and have been indispensible in enabling us to embed our BC capability and retain our certification”.
Crisis Communications
- Communications review
Readiness assessment - Communication procedures
- Communications training
- Crisis media handling
- Social media and crisis
- Crisis communications
- Exercises and tests
- Tailored support
The public, customers, media, government, employees and other stakeholders may judge your organisation just as much by what you say and how you say it, as by the actions you take. Whatever the issue, your organisation’s reputation depends on your ability to communicate effectively with your key stakeholders, the media and your own staff. Many companies have learnt the cost of mishandling a crisis, as damage to corporate reputation can lead to loss of customer and public confidence and to loss of business.
- Communications review
Readiness assessment - Communication procedures
- Communications training
- Crisis media handling
- Social media and crisis
- Crisis communications
- Exercises and tests
- Tailored support
Cyber Resilience
- Cyber Risk Assessments
- Penetration Testing
- Cyber Security
- Cyber Audits and Discovery
- Integration with Risk, Crisis and Continuity Disciplines
- Cyber Exercises and Training
Cyber Resilience is an integrated capability enabling organisations to anticipate, avoid and avert cyber risks. If and when those risks materialise, a Cyber Resilience capability equips organisations with a coherent response that provides continuity, manages the crisis and promotes speedy recovery from the disruption to critical digital platforms. In this way, Cyber Resilience capabilities help to reduce client impacts, minimise financial and operating loss, help ensure regulatory compliance and side step reputation damage.