In a crisis your staff may have to spend a considerable amount of time operating in the crisis control centre that you have allocated for this purpose. They will be taking difficult decisions in stressful circumstances so how much thought have you given to the environment that they will be working...

There is something to the observation that many organisations fail to put in place all the processes and resources required to enable practical crisis management. Plans provide for a crisis team, often with a control centre location, but miss some of the other practical fundamentals around...

Being responsible for the design and delivery of an exercise can be a daunting prospect, especially if you are new to the task. You may feel a sense of trepidation as you contemplate exactly what it is you have been asked to do. Thoughts of previous exercises, good and bad, may enter you head as...

The feedback for our post about crisis followership was much appreciated and we hope this update adds similar value to your preparations.  In that previous post we discussed a view on the nature of leadership, it's connection with followership and the art of being a good follower.  In this post...

Information is both a risk and a resource when thinking about organisational resilience, including business continuity. There are plenty of examples of information losses that have caused major embarrassment, cost a considerable amount of money to resolve and resulted in a loss of trust as well as...

When was the last time you were asked to define leadership?  Its the kind of thing we know what it feels like when its good or bad, but its hard (and maybe unnecessary) to define.  It might help to think of leadership as both a noun and verb; in other words its not just about what leaders do, its...

This blog looks at Business Continuity Management at the micro business perspective. For those of you wondering what a micro business is well it is at the bottom end of the Small Medium Enterprise (SME) designator that is so often used. This may seem a trivial point but the reality is that most...

In our previous post we looked at some tips for successful crisis communications.  Beverly Lowry rejoins us for this post to look specifically at the importance of communicating with employees during a crisis. Whilst many companies have plans in place to communicate with their external...

In a previous post we looked at the top five tips for decision-making during a crisis.  In this post, communications expert Beverly Lowry shares her top five tips for communicating during a crisis. Whatever the issue or incident, your organisation’s reputation depends on your ability to...

“No man is an island”, wrote the 16/17th century English poet John Donne and the same can be said for organisations and nations today. In the world that John Donne inhabited change of significance yet to be appreciated was on its way as nations strove to discover new oceans, lands and trade...