Selecting Technology for Your Control Centre

So you have taken the plunge and developed a crisis control centre to support strategic leadership in a crisis. You’ve got the facility identified long with the people. The last remaining question is about the technology you need to put into the centre to support the  team? When thinking about...

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Ergonomic Factors in Operating Control Centres

In a crisis your staff may have to spend a considerable amount of time operating in the crisis control centre that you have allocated for this purpose. They will be taking difficult decisions in stressful circumstances so how much thought have you given to the environment that they will be working...

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Designing Control Centres

There is something to the observation that many organisations fail to put in place all the processes and resources required to enable practical crisis management. Plans provide for a crisis team, often with a control centre location, but miss some of the other practical fundamentals around...

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10 Common Exercise Errors

Being responsible for the design and delivery of an exercise can be a daunting prospect, especially if you are new to the task. You may feel a sense of trepidation as you contemplate exactly what it is you have been asked to do. Thoughts of previous exercises, good and bad, may enter you head as...

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LEAD…FOLLOW…OR GET OUT OF THE WAY (PART 2)

The feedback for our post about crisis followership was much appreciated and we hope this update adds similar value to your preparations.  In that previous post we discussed a view on the nature of leadership, it's connection with followership and the art of being a good follower.  In this post...

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Information – Friend or Foe?

Information is both a risk and a resource when thinking about organisational resilience, including business continuity. There are plenty of examples of information losses that have caused major embarrassment, cost a considerable amount of money to resolve and resulted in a loss of trust as well as...

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LEAD…FOLLOW…OR GET OUT OF THE WAY (PART 1)

When was the last time you were asked to define leadership?  Its the kind of thing we know what it feels like when its good or bad, but its hard (and maybe unnecessary) to define.  It might help to think of leadership as both a noun and verb; in other words its not just about what leaders do, its...

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Communicating with Employees during a Crisis

In our previous post we looked at some tips for successful crisis communications.  Beverly Lowry rejoins us for this post to look specifically at the importance of communicating with employees during a crisis. Whilst many companies have plans in place to communicate with their external...

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Top Tips for Crisis Communication

In a previous post we looked at the top five tips for decision-making during a crisis.  In this post, communications expert Beverly Lowry shares her top five tips for communicating during a crisis. Whatever the issue or incident, your organisation’s reputation depends on your ability to...

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