Crisis Decision Making Biases

Spare a moment of thought for those who have crisis decision making responsibilities.  Hindsight is a wonderful thing and we can all be critical of such decisions in the comfort of the office or coffee room. Crisis decision making is a pressured environment in which decisions are necessary but...

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Training and Rehearsing the Control Centre

Having a control centre in place does not guarantee that leaders will be properly supported in a crisis. That requires people in roles and teams that know what they are doing and that the strategic management have confidence in. To equip your control centre staff with the knowledge and experience...

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To Invoke or Not To Invoke

“establishing the parameters for invocation and managing the process” A Barrier to Effectiveness Having a plan is one thing. Knowing when to use it, how to get it started, how to adjust the tempo and when it is right to call an end are other things all together. In our experience, and in...

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The Logistics of Running a Control Centre

The focus of the crisis control centre is the processing of information, the taking of decisions and the management of actions. However there are a number of highly important logistical tasks that need to be undertaken, particularly over a prolonged incident. 5 things to think about planning for...

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Selecting Technology for Your Control Centre

So you have taken the plunge and developed a crisis control centre to support strategic leadership in a crisis. You’ve got the facility identified long with the people. The last remaining question is about the technology you need to put into the centre to support the  team? When thinking about...

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Ergonomic Factors in Operating Control Centres

In a crisis your staff may have to spend a considerable amount of time operating in the crisis control centre that you have allocated for this purpose. They will be taking difficult decisions in stressful circumstances so how much thought have you given to the environment that they will be working...

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Designing Control Centres

There is something to the observation that many organisations fail to put in place all the processes and resources required to enable practical crisis management. Plans provide for a crisis team, often with a control centre location, but miss some of the other practical fundamentals around...

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10 Common Exercise Errors

Being responsible for the design and delivery of an exercise can be a daunting prospect, especially if you are new to the task. You may feel a sense of trepidation as you contemplate exactly what it is you have been asked to do. Thoughts of previous exercises, good and bad, may enter you head as...

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LEAD…FOLLOW…OR GET OUT OF THE WAY (PART 2)

The feedback for our post about crisis followership was much appreciated and we hope this update adds similar value to your preparations.  In that previous post we discussed a view on the nature of leadership, it's connection with followership and the art of being a good follower.  In this post...

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Information – Friend or Foe?

Information is both a risk and a resource when thinking about organisational resilience, including business continuity. There are plenty of examples of information losses that have caused major embarrassment, cost a considerable amount of money to resolve and resulted in a loss of trust as well as...

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