"We don’t underestimate the impact that a significant disruption to our services, no matter how unlikely, might have on our clients and staff, as well as others that rely on us. That is why we have invested in our crisis and continuity provisions and why we choose a team in Risk and Resilience with the requisite experience and technical knowledge to support us. We benefited greatly from their ability to listen combined with their open counsel and capability to suggest and deliver practical solutions."

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• Director of Finance & Business Support
• Simon Community Northern Ireland

With our support DCC have established a Business Continuity Policy and governance structures, established clear strategic direction for Business Continuity analysis and planning and built the tools necessary to carry out that analysis and planning. They have trained people and mentored teams as they assess their continuity requirements and build their solutions / plans. They have adopted several Departmental Business Continuity Plans, trained the teams to use those plans and undertaken table top and discussion exercises to embed awareness. Finally, they have developed a fit for purpose Crisis Management Plan, that integrates the various capabilities across Crisis Management, Business Continuity, Major Emergency Management and Crisis Communications.

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“We selected Risk and Resilience to lead the further development of our incident and crisis management capabilities over other providers because of their knowledge, reputation and expertise in adding real value to operational and strategic teams and building meaningful resilience capabilities. Their involvement with and knowledge of crisis management best practice (BS11200) was relevant to us and they have brought this to bear in the best practical way, throughout all aspects of their work. For us, they have added significant value in upgrading our plans and the determination of optimum response structures and protocols. Thanks to their support, insight and experience in crisis operations, information management and crisis communications, we have taken a marked step forward in our capability to respond to incidents and crisis. We have continued to call upon Risk and Resilience to design and deliver training and exercises for our Silver Teams in the UK and across Europe, and for our Gold Team in London. Their real world experience, engaging style and energetic delivery have been very well received by our staff and senior management. Risk and Resilience are easy to work with and very responsive to our needs; they’ve added real value and we look forward to continuing to work with them into the future."

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• Global BCM Manager
• Leading Lloyds Market Insurance Company

“Airports operate with little room for disruptive events and any incident has the potential to induce significant secondary impacts. Our practical crisis management arrangements and well trained teams provide the means by which we can maintain situational awareness, identify key issues and take timely decisions in such events ”.

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• Liam Bolger
• Senior Manager Airfield Operations

"Responding to incidents at Heathrow can be a challenging and complex experience. We felt that Risk and Resilience appreciated this from the start and worked hard to develop an understanding of our unique environment, pressures and people before building this knowledge into the training and practical exercise solutions they developed specifically for us. Our people benefitted greatly from this well considered and delivered engagement; as did our processes from the professional and practical guidance they provided."

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• Duncan Byers
• Resilience Manager

"Our staff benefited greatly from the experience and engaging manner of the Risk and Resilience trainers and expressed higher levels of confidence in their own ability to manage incidents as a direct result."

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• Ray Curry
• EP Power Europe

"Operating as we do in a regulated environment achieving continual improvement is crucial. Risk and Resilience have demonstrated that they understand this by investing the time to get to know our plans, our requirements and us. As a result their methodical, imaginative and professional approach has been extremely well received by our teams and has greatly assisted in the further embedding of our emergency response capabilities."

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• Head of Resilience Team

"We have found working with Risk and Resilience extremely beneficial. They took the time to get to know us and our business, enabled us to meet a tight deadline regards initial BCM certification and have been indispensable in enabling us to embed our BC capability and retain our certification."

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• Alex Anderson
• SHEQ Manager Farrans Construction

"The team from Risk and Resilience were professional, approachable and flexible, ensuring that our observations and desires were taken account of during the design phase and encouraging full participation at all levels during delivery of the various elements."

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• Mike Lewis
• Project and Services Support Officer (Emergency Planning)

"A major incident at the University is likely to be stressful and challenging time for our staff. Such an event could occur at very short notice and has the potential to involve staff, students and visitors. The training provided by Risk and Resilience has been focused on these realities and delivered in just the right manner to help embed our capability."

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• Peter McGrath
• Head of Security The University Of Edinburgh